The Canary in the Coal Mine: How to Handle & Learn from Consumer Complaints

Complaints not only identify products, services, and practices that could violate consumer protection laws, but they also create opportunities for customer service. This session will examine a host of issues related to complaint management and dive into how complaint analysis can help identify opportunities for improvement.

Other Speakers: 

Kelly Wogan, Senior Vice President, Customer Advocacy Program Leader, Huntington Bank
Jill Wurzburg, SVP, Fair and Responsible Banking, KeyBank

For more information, view the agenda.